WHAT IS WEB TICKET ENTRY (WTE)?
- Web Ticket Entry allows authorized users to process Colorado 811 locate ticket requests online with full mapping capabilities
- Web Ticket Entry is strongly recommended for all professional excavators to process their own tickets
WHAT ARE THE BENEFITS OF WTE?
- The most efficient customer experience
- Convenient and free self-service platform
- Available 24 hours a day/ 7 days a week
- Avoid potential hold times and delays
- Request your own meet times
- Submit ticket attachments to improve communication
- Full mapping capabilities
- Manage your tickets
- Most ticket types can be processed (excludes: Subsurface Utility Engineering, Emergency and Damage)
WANT TO BECOME A WTE USER?
- You must first attend a training class with a Colorado 811 representative to become authorized
- Each person wanting to process tickets must attend a training session, accounts cannot be shared
- Your full and undivided attention will be required during the entire training session
- Virtual training classes are held every Wednesday from 8:30 a.m. – 12:30 p.m.
- Additional training classes are available upon request
INITIAL REQUIREMENTS
- Intended solely for professional excavators
- Familiarization with Colorado 811 locate request process
- Basic knowledge of construction/excavation industry and terminology
- Basic computer and mapping skills
- Internet access and the ability to receive attachments and links via email
- Successful completion of the WTE training class
