WebTMS

WebTMS (Web Ticket Management System) is a web-based ticket management program available to all Facility Owner/Operator members in Colorado. WebTMS assists organizations manage their one call notifications efficiently by receiving, storing, and archiving their locate requests to include any file attachments provided to the excavator through Colorado 811.

HOW WEBTMS WORKS

All locate requests are delivered into the WebTMS program. Facility Owner/Operator Members manage all notifications in the WebTMS program and have the capability to set up multiple users, assign locate requests to locator users, send copies of notifications to an email address or to cellphones via text messages as well as fulfill the requirement of providing supporting documentation to the excavator through Colorado 811 by uploading pictures, maps, or sketches to each locate request.

WebTMS can be accessed on any device and on any internet browser. Colorado 811 manages the hardware and software therefore eliminating this responsibility for its members.

WebTMS (Ticket Management System) receives, and stores locate requests sent from Colorado 811 and allows members to manage their locate requests. The WebTMS server that maintains the locate requests and related information resides at and is maintained by Colorado 811. There are no hardware or software costs to the member for use of this application to manage locate requests. Colorado 811 will make available to the member all locate requests beginning on the date the member begins using the WebTMS system to receive, manage and store locate information. Any locate requests that have been closed and responded to are available through the Ticket Search function and in the monthly archives. Companies using WebTMS are responsible for downloading archives of the locate ticket information monthly and store the archives on a device of their choice and to be kept at the member’s facility. The information should continue to be archived by the member every thirty-days (30) thereafter. The WebTMS program provides a paperless environment, including archival storage of the locate requests. An option is included for printing locate requests if a hard copy is required.

WebTMS is directly connected with Colorado 811 Positive Response System and can upload any supporting documentation (pictures or maps) to each ticket. When completing the locate request within WebTMS and selecting the needed Positive Response code from a pre-determined list, the responses and any additional documentation attached will be provided to the excavators directly via e-mail, if an email address or fax number is provided, as well as be displayed on the Positive Response Display page at www.co811.org.

Downloading archives and the preservation of the data is the responsibility of the member/user.

Archives are generated on the 1st of each month. If the last sequence date in the archive is less than 1 month old, then the archive is not ‘Final’ and will be regenerated when the last sequence date is at least 1 month old. This is done so that ticket responses at the end of each month are captured in the final archive version.

The server generates archives between 1AM and 5AM. Archives listed ‘Waiting to be processed’ will be processed during that time frame. In some cases, it may take the system 2 days to generate all archives for all users, especially January 1 and February 1, when yearly archives are also generated and then re-generated.

Archives are in Microsoft Access MDB format. Each archive contains all ticket data for their specified sequence date range, as well as all Auto-Assign, Local-Area, Positive Responses, and links to file attachments.

Please see WebTMS Users guide for more information.

One (1) year of data is actively stored for each member. Archives are accessible in the WebTMS application. The Facility Owner/Operator can download and transfer this information to the storage of their choice.

Please return signed application via:

WebTMS APPLICATION

WebTMS (Web Ticket Management System) is a web-based ticket management program available to all Facility Owner/Operator members in Colorado. WebTMS assists organizations manage their one call notifications efficiently by receiving, storing, and archiving their locate requests to include any file attachments provided to the excavator through Colorado 811. Please return signed application via Email.