WebTMS

WebTMS is migrating the LOCATOR LOGiX. Get the details below.

WEBTMS IS MIGRATING TO LOCATOR LOGiX

Web Ticket Management System (WebTMS) is migrating to Locator LOGiX.

Colorado 811 is no longer onboarding members to WebTMS. Contact [email protected] to speak to one of Norfield’s team members about getting started, scheduling a demo, OR visit Locator LOGiX to receive a quote. Learn more about Locator LOGiX below:

Locator LOGiX is a web-based ticket management system designed for utilities and utility locators to manage their locate requests sent by Colorado 811.

Keep all parties coordinated with advanced communication features such as alerts, broadcast messages from Colorado 811, and even electronic Positive Responses so utilities can communicate directly to excavators through CO811 on the work being done.

Contact [email protected] to speak to one of Norfield’s team members about getting started, scheduling a demo, OR visit Locator LOGiX to receive a quote

  • Response and locator assignments
  • Predictive analytics for risk assessment
  • Accurate GIS mapping
  • Robust reporting
  • Advanced search functionality
  • Electronic Positive Response (EPR)

Standard Set-up and Config $100

  • One Call Center Configuration – Ticket format set-up, response format, and mapping
  • Company Set-up and Configuration – Company creation and primary user account creation
  • Member Code Set-up – Add and configure member codes
  • Ticket email destination configuration – Configuration to ensure that tickets are delivered to company

The Annual (or quarterly) fee depends on the annual ticket volume.

Professional Services including custom development, system integration or custom reporting will be quoted separately.

Visit Norfield at Locator LOGiX to receive a quote!

FAQS

What new features can I expect to see from Locator LOGiX?

New features have been designed based on feedback from customers.

  • New modern and user-friendly interface
  • New navigation bar for improved organization
  • New SMS/TEXT ticket alert feature with options to escalate to another user after specified timeout
  • New integration with the entire LOGiX suite software
  • New response, mobile first design that works seamlessly on any device

What new features can I expect to see from Locator LOGiX?

New features have been designed based on feedback from customers.

  • New modern and user-friendly interface
  • New navigation bar for improved organization
  • New SMS/TEXT ticket alert feature with options to escalate to another user after specified timeout
  • New integration with the entire LOGiX suite software
  • New response, mobile first design that works seamlessly on any device

How is pricing based?

Pricing is based on annual ticket volume.

Will I lose any of the functionality WebTMS offers that Locator LOGiX does not?

No, our users will have access to the same trusted functionality with plenty of new and enhanced features!

Will there be any enhancements made to mapping?

Yes! We are going through a strategic project to rewrite our mapping system both for this product and other products. The entire mapping system will be updated this year.

We currently use WebTMS, how will previous tickets and current data transfer over to the new system?

Previous tickets and data integrated through the WebTMS software will be migrated over and archived into Locator LOGiX during your setup and configuration phase. Our team will do all the heavy lifting on the back end to provide you with a seamless transition to our new platform.

Is Locator LOGiX mobile/tablet compatible?

Yes! Locator LOGIX is a responsive web app, so it will work seamlessly if using a laptop, desktop, tablet, iPad, or your mobile device.

Will we be able to run reports?

Yes! Locator LOGIX offers robust reporting including system status, end of day reports, tickets due, and responses waiting to be sent.

Does this system have the “know how” to route tickets and get to each one?

Yes! You can route tickets for the day by dragging and dropping tickets to your clipboard. Locators can come in and use this routing feature to easily determine their scope of work.

HOW DO I GET STARTED?

Contact [email protected] to speak to one of Norfield’s team members about getting started, scheduling a demo, OR visit Locator LOGiX to receive a quote.